Oki Bet Privacy Policy

This Privacy Policy ("Policy") describes how Oki Bet ("the Company," "we," "us," or "our") collects, uses, discloses, stores, and protects the personal information of individuals ("you," "your," or "Player") who access or use the Oki Bet website, mobile application, and all associated gaming services (collectively, the "Platform").

Oki Bet is committed to protecting your privacy and handling your personal data in a manner that is transparent, lawful, and consistent with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

By registering an account, accessing the Platform, or otherwise providing your personal information to Oki Bet, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to close your account.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference.

Oki Bet collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include the following:

2.1 Registration & Identity Data

When you create an Oki Bet account, we collect information such as your full legal name, date of birth, email address, Philippine mobile number, chosen username, and password (stored in encrypted form). This information is required to establish and maintain your account.

2.2 KYC Verification Data

To comply with our Know Your Customer (KYC) obligations under applicable Philippine regulations, we may collect copies of government-issued identification documents such as your PhilSys National ID, passport, driver's license, UMID, or SSS ID. We may also collect a selfie or live photo for identity verification purposes.

2.3 Financial Data

When you make deposits or request withdrawals, we collect payment-related information including your GCash or PayMaya mobile number, bank account details (for BPI, BDO, or Metrobank transfers), and transaction history. We do not store full payment card numbers on our servers.

2.4 Gaming Activity Data

We collect records of your gaming activity on the Platform, including game sessions, wager amounts, game outcomes, bonus usage, and account balance history. This data is used for account management, dispute resolution, and regulatory compliance purposes.

2.5 Technical & Device Data

We automatically collect certain technical data when you access the Platform, including your IP address, device type and model, operating system, browser type and version, session timestamps, and referring URLs. This data helps us maintain Platform security and improve user experience.

2.6 Communications Data

We retain records of communications between you and Oki Bet, including live chat transcripts, support ticket correspondence, and email exchanges. These records are used for quality assurance, dispute resolution, and regulatory compliance.

Oki Bet uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your Oki Bet account, including processing deposits and withdrawals, managing bonuses, and providing access to games.
• Identity Verification: To verify your identity and age in compliance with KYC requirements and Philippine gaming regulations, including the requirement that all players be at least 21 years of age.
• Regulatory Compliance: To comply with our obligations under the Philippine Data Privacy Act, PAGCOR regulations, Anti-Money Laundering Act (AMLA), and other applicable laws and regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session limits, and self-exclusion requests.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our support channels.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the Oki Bet Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about Oki Bet, where you have provided consent to receive such communications. You may opt out at any time.
• Legal Proceedings: To establish, exercise, or defend legal claims in the event of a dispute between you and Oki Bet.

Oki Bet processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your free, specific, informed, and unambiguous consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and Oki Bet — specifically, the Terms & Conditions governing your use of the Platform — including account management, payment processing, and game provision.
• Legal Obligation: Where processing is necessary for Oki Bet to comply with a legal obligation, including KYC verification, AML reporting, and regulatory record-keeping requirements imposed by PAGCOR and other Philippine authorities.
• Legitimate Interests: Where processing is necessary for the purposes of the legitimate interests pursued by Oki Bet, such as fraud prevention, Platform security, and improving our services, provided that such interests are not overridden by your fundamental rights and freedoms.

Where Oki Bet relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, please contact our support team.

Oki Bet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary and for the purposes described in this Policy:

5.1 Service Providers

We engage trusted third-party service providers to assist in operating the Platform, including payment processors (such as GCash, PayMaya, and banking partners), identity verification providers, cloud hosting providers, and customer support software vendors. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

5.2 Regulatory & Law Enforcement Authorities

Oki Bet may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive. We may also disclose data to law enforcement agencies where we have a good-faith belief that disclosure is necessary to prevent or investigate illegal activity.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of Oki Bet's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy practices of the acquiring entity prior to your data being transferred and becoming subject to a different privacy policy.

5.4 Professional Advisors

We may share your personal data with our legal counsel, auditors, and other professional advisors where necessary for the purposes of obtaining professional advice or in connection with legal proceedings.

Oki Bet uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytics data that helps us improve our services.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting Platform functionality.
• Analytics Cookies: These cookies collect anonymized information about how visitors use the Platform, such as which pages are visited most frequently and how users navigate between pages. This data helps us improve Platform performance and user experience.
• Functional Cookies: These cookies remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience.
• Marketing Cookies: Where you have provided consent, these cookies track your activity on the Platform to enable us to deliver relevant promotional content and measure the effectiveness of our marketing campaigns.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the Oki Bet Platform. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

Oki Bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, as required by the AMLC.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• Gaming Activity Records: Retained for a minimum of three (3) years from the date of the activity.
• Support Communications: Retained for a minimum of two (2) years from the date of the last communication.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, Oki Bet will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

Oki Bet implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the Oki Bet Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Password Hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. Oki Bet staff cannot view your password in plain text.
• Access Controls: Access to personal data within Oki Bet is restricted on a strict need-to-know basis. Staff members are granted access only to the data necessary to perform their specific job functions.
• Secure Infrastructure: The Oki Bet Platform is hosted on secure, enterprise-grade cloud infrastructure with regular security patching, vulnerability scanning, and penetration testing.
• Fraud Detection Systems: Oki Bet employs automated fraud detection and monitoring systems to identify and respond to suspicious activity in real time.
• Staff Training: All Oki Bet staff who handle personal data receive regular training on data protection obligations and security best practices.

While Oki Bet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, Oki Bet will notify you and the National Privacy Commission in accordance with the requirements of the Philippine Data Privacy Act.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Oki Bet:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfils that obligation.
• Right of Access: You have the right to request a copy of the personal data that Oki Bet holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data that Oki Bet holds about you. You may update certain account information directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to Oki Bet's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on Oki Bet's legitimate interests.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that Oki Bet has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please submit a written request to our Data Protection Officer via the contact details provided in Section 13 of this Policy. Oki Bet will respond to all verified data subject requests within fifteen (15) business days of receipt.

The Oki Bet Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations applicable to casino-style online gambling. Oki Bet does not knowingly collect, process, or retain personal data from individuals under the age of 21.

If Oki Bet becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be handled in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that your child has registered an account on the Oki Bet Platform, please contact our support team immediately so that we can investigate and take appropriate action.

Oki Bet primarily processes and stores personal data within the Philippines. However, in certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud hosting providers or technology partners whose servers are located abroad.

Where such international transfers occur, Oki Bet ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Philippine Data Privacy Act. These safeguards may include:

• Contractual clauses that impose data protection obligations on the recipient equivalent to those applicable in the Philippines.
• Transfers to countries that have been assessed by the NPC as providing an adequate level of data protection.
• Other legally recognized transfer mechanisms as approved by the National Privacy Commission.

By using the Oki Bet Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.

Oki Bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision will be indicated at the top of this page.

Where changes to this Policy are material — meaning they significantly affect your rights or how your personal data is processed — Oki Bet will provide advance notice to registered players via email or a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the Oki Bet Platform following the effective date of any amendment to this Policy constitutes your acknowledgment of the revised Policy. If you do not agree with the changes, you should cease using the Platform and contact our support team to close your account.

We recommend bookmarking this page and reviewing it periodically to stay informed of how Oki Bet protects your personal data.

Oki Bet has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to this Policy or the processing of your personal data, please contact us through the following channels:

• Data Protection Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the chat widget on the Oki Bet Platform.
• Support Page: Submit a formal inquiry through our Support page.

Oki Bet will acknowledge all privacy-related inquiries within three (3) business days and will endeavor to resolve them within fifteen (15) business days. For complex requests, we will keep you informed of progress and any expected delays.

If you are not satisfied with Oki Bet's response to your privacy inquiry, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) through their official channels.